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Customer Help

Our happiness team is always here to assist.

Common queries answered

Frequently asked Questions

It ranges from 7 days to 45 days depending on your country. More details on the shipping & delivery page.

* Before that the processing time depending on each different item, which you can find in the description or just ask us about it.

If you want to change your shipping address, please contact us before the shipping. Normally in a week, depending on the processing time.

It’s easy to track your order state by our tracking page.

No result? Just contact our customer service.

You can find more support on our customer help page and you can also contact our customer service. We will reply to you through email ASAP.

You will find it out on the checkout page and if there is a  shipping way for you, then we can.

Or just contact us to check, maybe we can find a way to ship to your country.

Normally yes. But when some items take a quite long time to make, we may separate them into two parcels so you can get them faster.

If you need to swap an item

Returns and Exchanges

If you receive wrong products from us including size, color, types and other problems, you can contact us with your order number, pictures and detailed reasons as references. After we verify these needful materials, we will get back to you as soon as possible with two friendly solutions:

We can deliver you a new product that you purchased for free, and no need to send the wrong product back to us.

We can refund you for the item that you purchased by primary payment route. Sometimes it may take 1 working day if you pay by PayPal. It may take a longer time which varies by different banks if you pay with a Debit or Credit Card.

If you receive our products with obviously defective or quality issues, you can contact us with your order number, pictures, and detailed reasons as references. After we verify these needful materials, we will get back to you as soon as possible with two friendly solutions:

We can deliver you a new product that you purchased for free, and no need to send the problematic product back to us.

We can refund you for the defective item that you purchased by the primary payment route. Sometimes it may take 1 working day if you pay by PayPal. It may take a longer time which varies by different banks if you pay with a Debit or Credit Card.

We will send the address through email.

If your package already shipped from us, we are afraid we cannot modify your order. If your order has not been shipped yet, you can contact us ASAP.

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It depends. Just contact us and we will check it.

CONTACT US

Send an Message
Customer Service Mail: cs@knewland.com
Business Inquire: info@knewland.com
Tell(GMT+8, 10:00-18:00): (951) 382-0125

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