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Customer Service Mail:

Business Inquire:

Tell(GMT+8, 10:00-18:00):     (951) 382-0125 

Shipping And Return Address: 

Fengbeiyiyuan, Ningwei Street, Xiaoshan District, Hangzhou City, Zhejiang Province, China 311200
Company: Knewland
Name: Bruce Qin
Phone: +86 18324417302

Frequently asked Questions

It ranges from 7 days to 45 days depending on your country. More details on the shipping & delivery page.

* Before that the processing time depending on each different item, which you can find in the description or just ask us about it.

If you want to change your shipping address, please contact us before the shipping. Normally in a week, depending on the processing time.

It’s easy to track your order state by our tracking page.

No result? Just contact our customer service.

You can find more support on our customer help page and you can also contact our customer service. We will reply to you through email ASAP.

You will find it out on the checkout page and if there is a  shipping way for you, then we can.

Or just contact us to check, maybe we can find a way to ship to your country.

Normally yes. But when some items take a quite long time to make, we may separate them into two parcels so you can get them faster.

We believe that everyone should be able to express their creativity through the world of BJDs, and it’s our mission to make this possible through our online shop.


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