Kundenhilfe
Our happiness team is always here to assist.
Common queries answered
Frequently asked Questions
It ranges from 7 days to 45 days depending on your country. More details on the shipping & Lieferung Seite.
* Before that the processing time depending on each different item, which you can find in the description or just ask us about it.
Find all the details here.
If you want to change your shipping address, Bitte Kontaktieren Sie uns before the shipping. Normally in a week, depending on the processing time.
It’s easy to track your order state by our tracking page.
No result? Just contact our customer service.
You can find more support on our customer help page and you can also contact our customer service. We will reply to you through email ASAP.
You will find it out on the checkout page and if there is a shipping way for you, then we can.
Or just Kontaktieren Sie uns zu überprüfen, maybe we can find a way to ship to your country.
Normally yes. But when some items take a quite long time to make, we may separate them into two parcels so you can get them faster.
If you need to swap an item
Rückgabe und Umtausch
You can find it here.
If you receive wrong products from us including size, color, types and other problems, you can contact us with your order number, pictures and detailed reasons as references. After we verify these needful materials, we will get back to you as soon as possible with two friendly solutions:
We can deliver you a new product that you purchased for free, and no need to send the wrong product back to us.
We can refund you for the item that you purchased by primary payment route. Sometimes it may take 1 working day if you pay by PayPal. It may take a longer time which varies by different banks if you pay with a Debit or Credit Card.
If you receive our products with obviously defective or quality issues, you can contact us with your order number, pictures, and detailed reasons as references. After we verify these needful materials, we will get back to you as soon as possible with two friendly solutions:
We can deliver you a new product that you purchased for free, and no need to send the problematic product back to us.
We can refund you for the defective item that you purchased by the primary payment route. Sometimes it may take 1 working day if you pay by PayPal. It may take a longer time which varies by different banks if you pay with a Debit or Credit Card.
We will send the address through email.
If your package already shipped from us, we are afraid we cannot modify your order. If your order has not been shipped yet, you can Kontaktieren Sie uns ASAP.
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It depends. Just Kontaktieren Sie uns and we will check it.
