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Common queries answered

About the Orders

It ranges from 7 days to 45 days depending on your country. More details on the shipping & delivery page.

* Before that the processing time depending on each different item, which you can find in the description or just ask us about it.

If you want to change your shipping address, please contact us before the shipping. Normally in a week, depending on the processing time.

It’s easy to track your order state by our tracking page.

No result? Just contact our customer service.

You can find more support on our customer help page and you can also contact our customer service. We will reply to you through email ASAP.

You will find it out on the checkout page and if there is a  shipping way for you, then we can.

Or just contact us to check, maybe we can find a way to ship to your country.

Normally yes. But when some items take a quite long time to make, we may separate them into two parcels so you can get them faster.

Common queries answered

About the Dolls

The best way to choose the right sizes for a specific doll is to measure the original item sizes. Then compare it with the size chart we offer.

If you are quite sure about the type name of your doll, you can just choose the right doll type on the single product page.

 

From 7 days to 3 months. That depends on the difficulty of the item and the schedule of the existing orders.

And some special styles from other doll artists we collaborate with might take a longer time.

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CONTACT US

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Customer Service Mail: cs@knewland.com
Business Inquire: info@knewland.com
Tell(GMT+8, 10:00-18:00): (951) 382-0125

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